What an agent should actually do
An agent can interpret a request, retrieve relevant information and prepare or perform a defined action through connected tools. Useful automation gives it a narrow purpose and explicit permissions. It also defines when the agent should stop and ask a person.
- Classify an incoming request and prepare its routing.
- Extract details from a document into a review queue.
- Draft a response using approved information.
- Prepare a system update for an authorised reviewer.
From a task to a dependable workflow
We map the trigger, required inputs, tool access and exception paths before building the agent. Evaluation includes incomplete documents, ambiguous requests and unavailable systems. The goal is a recoverable workflow, not a demo that only works with perfect inputs.
- Workflow and integration design.
- Tool permissions and human approval points.
- Prototype, test cases and exception handling.
- Logging, handover documentation and an improvement plan.
An example for a distribution business
A distributor could use an assistant to read an incoming order, match product references and prepare a draft in its order system. Unclear quantities, unavailable items and price differences would go to a person. The assistant should not silently confirm an incorrect order. This example illustrates a possible design.
- Measure correction rate and time to a verified order.
- Test Arabic, English and mixed product descriptions.
- Use limited permissions and retain a review trail.
Choose automation where it earns its place
A fixed rule or standard integration is often sufficient for predictable steps. AI is more useful where inputs vary, such as free text and documents. We combine these approaches so the model is responsible only for the parts that need interpretation.
- Keep deterministic checks for totals and required fields.
- Use a person for exceptions and consequential approvals.
- Review quality after deployment as inputs change.
Before we begin.
Can an agent take actions in our systems?
Only if the systems provide an appropriate integration and you authorise the required access. Actions, approval steps and limits should be agreed before implementation.
Will this replace our existing software?
A first project can work alongside existing software. We assess integration options before recommending a new application or platform.
Can workflows handle Arabic and English?
Both languages can be included in the design and evaluation. We test representative terminology and documents rather than assuming that a model performs equally well in every context.