Retail Business: 80% of Customer Inquiries Now Handled Automatically
How a retail store freed their team from repetitive questions.
80%
Inquiries automated
The Problem
A busy retail store in Zarqa was overwhelmed with WhatsApp messages. Customers constantly asked the same questions: store hours, product availability, prices. The customer service team spent most of their day on repetitive responses.
- 50+ daily messages asking the same questions
- Team couldn't focus on complex inquiries
- Slow response times frustrated customers
- Weekend coverage was a constant problem
"We were answering 'what time do you close?' fifty times a day. It was maddening."
What We Built
We built a WhatsApp AI agent that handles routine inquiries instantly, 24/7. It knows store hours, inventory status, prices, and can even take basic orders. Complex questions are routed to human staff.
24/7 Availability
Responds instantly at any hour
Inventory Lookup
Checks real-time product availability
Smart Routing
Escalates complex issues to humans
Order Taking
Handles basic orders and reservations
Connected to WhatsApp Business and their inventory system
The Outcome
Results achieved in 2 weeks
80%
Inquiries handled automatically
< 30s
Average response time
24/7
Customer support coverage
"The WhatsApp bot handles 80% of customer inquiries now. My team finally has time for actual customer service instead of answering 'what are your hours' fifty times a day."